What is the minimum quantity for a merch order?
The minimum quantity for a merch order varies by item, and apparel can be made from 1 piece. Apparel such as tees, sweatshirts, hoodies and outerwear starts from 1 piece except the uniform jersey (100), acrylic keyrings from 50, stickers and tumblers from 100, ball caps from 200 and paper shopping bags from 1,000.
For items with the minimum marked "Inquire", your consultant confirms the quantity requirement at the quote stage.
How is the unit price set?
The merch unit price is set by quantity, fabric or material, print method and finishing, and the same item costs less per unit as the quantity tier rises. For apparel, unit prices for the 1, 50, 100, 500 and 1,000-piece tiers can be checked as estimated prices on the product pages.
To lower the cost, you can match the quantity to the next price tier, reduce the number of logo colors for screen printing, or reduce the print positions to one.
Is the quantity on the quote counted per piece or per set?
The quantity unit on the quote is written for each item in the quote's product specification field, and O-SEAN produces the quantity and unit confirmed before payment. Bundles of several items, such as welcome kits, are quoted per set.
Before payment, confirm with your consultant that the total quantity and unit on the quote match the quantity you need.
Can I get a consultation before ordering?
Yes, you can get a consultation before ordering through the quote and 1:1 consultation form on the website. Send the item, quantity, event date and your logo or reference images, and your consultant will advise on the available specs and schedule.
A quote request or initial consultation alone does not form a production contract, so you can ask freely.
Do you make character and IP merch?
Yes, O-SEAN makes game and entertainment character IP merch for both free giveaways and retail sale. Colors and character proportions are checked against the license guide, and one mockup is included by default.
Any design, trademark or logo you provide must be material you are legally allowed to use.
Can I reorder with the same design as a previous order?
Yes, you can request a reorder with the same design as a previous order. Share the previous order details when requesting a quote, and your consultant will check whether the same specs can be produced.
Printed colors can vary slightly by production run, so if the color must match, note that the reorder should match the previous physical product.