How much is shipping, and do you deliver to islands, remote areas or overseas?
Yes, O-SEAN delivers to islands, remote areas and overseas, and the shipping cost varies by item, quantity and destination and is shown as an amount in the quote or on the payment screen. If the goods go to several locations or must be delivered directly to an event venue, mention it when requesting a quote.
Can items be individually packed?
Yes, some items come individually packed as standard or offer individual packing as an option. The light tee, sweatshirt and hoodie offer individual OPP bags, size stickers and labels, and acrylic keyrings, lenticular keyrings, windbreakers, uniform jerseys, golf umbrellas and beach towels ship in OPP bags.
For items not listed, mention that you need individual packing when requesting a quote, and O-SEAN will confirm availability and cost.
What should I do if products arrive creased or damaged?
If products arrive creased or damaged, report the issue within 5 business days of receipt with photos of the packaging and the damaged parts. O-SEAN reviews the report and arranges a remake, exchange or refund depending on the extent and cause of the defect.
For print items that must not crease, such as posters and cards, mention it when requesting a quote so the packing method can be confirmed at the quote stage.
If I order several items together, will they be delivered at once?
Several items ordered together can ship at different times, because each item has its own lead time. For example, stickers take 1 week, tumblers 2 weeks and paper shopping bags 4 weeks, so receiving everything at once means following the schedule of the item that takes longest.
Share how you want to receive the goods when requesting a quote, and O-SEAN will give the schedule and shipping cost that fit that receiving method.