Terms & Conditions

Article 1: Purpose and Scope

These Terms & Conditions (the "Terms") govern the use of the O-SEAN website (the "Website") and services operated by Run to the Future Labs Inc. (the "Company"). These Terms are posted on the Website by the Company and apply when an individual or legal entity using the Website (the "User") agrees to them during the order or payment process. Simply browsing the Website does not constitute agreement to the provisions relating to contracts such as orders and payments.

Article 2: Services

The Company provides the following services:

• Product planning, design, production, and supply
• Guidance on merch planning (events & campaigns, IP & character, conferences & expos, welcome kits, premium gifts, internal events, public & education, and more)
• Information on the merch catalog produced with our partner factories
• Case studies and editorial content via our magazine
• Quotes, consultations, and order intake
• Payment of production fees via payment links
• Product delivery and order-related notices
• Newsletter subscription service
• Other services designated by the Company

Article 3: Use of Website

Article 4: Intellectual Property

Article 5: Business Inquiries and Communications

Article 6: Orders and Formation of Contract

1. The User requests an order or payment after reviewing the quote, product specifications, quantity, price, delivery date, and other production terms provided by the Company. 2. A quote request or initial consultation alone does not form a production contract. 3. A contract is formed when the Company and the User have confirmed the key production terms, such as specifications, quantity, price, and delivery date, the User has agreed to these Terms and the confirmed order terms and completed payment, and the Company then notifies the User that the order has been received. If a separate product production contract is signed, the terms of that contract apply. For orders approved after payment is completed, the Company sends an order confirmation notice without delay by email or other electronic document. The Company provides the contract terms prescribed by applicable laws, including the item, specifications, quantity, price, delivery date, and the conditions for withdrawal and refunds, in an electronic document that the User can view and retain. 4. The Company may decline to approve an order for reasonable cause, such as false or erroneous information in the request, production being impossible, or payment not being approved. If payment has already been made, the Company will inform the User of the reason without delay and refund the payment, or take the measures necessary for a refund, within the period prescribed by applicable laws. Changes to, or cancellation, rescission, or termination of, an order after the contract is formed are governed by agreement with the User or by applicable laws. 5. If an order contains an error, the User must request a correction before production begins.

Article 7: Production Fees and Payment

1. Production fees, VAT, shipping costs, and other charges are shown on the quote or the payment screen. 2. The User may pay by bank transfer, card payment, or other payment methods provided by the Company. 3. Card payments are processed by the payment gateway integrated by the Company, and that payment gateway's terms may apply when using the payment method. 4. If a payment error or duplicate payment is identified, the User may request a correction, and the Company will take necessary measures such as cancellation or refund after verification. 5. Tax invoices, cash receipts, and other proof of transaction are issued in accordance with applicable laws and the information provided by the User. 6. If main production proceeds after a sample is made, the first sample is not charged separately, and the cost of any additional samples is agreed upon by both parties in advance. If main production does not proceed after a sample is made, the User bears the actual costs incurred in making the sample, according to the standards notified to and agreed to by the User in advance. However, if applicable laws require otherwise, those laws apply. 7. If a User who is not a consumer under applicable laws fails to pay the production fee or additional charges by the payment due date agreed with the Company, the User pays late payment interest at 4.6% per annum on the unpaid amount from the day after the due date until the date of actual payment.

Article 8: Production and Supply

1. The production period and expected delivery date are set in the quote, the contract, or a separate notice. 2. The production period is counted from the completion of payment and the final confirmation of the design proof and product specifications, while the specific production start date and delivery schedule follow the confirmed order terms. The Company notifies the User when production begins. 3. If the User's submission of materials, proof review, or decisions are delayed, the production and delivery schedule may be extended by that period. 4. If events beyond the Company's reasonable control occur, such as natural disasters, shipping delays, or raw material supply issues, the Company will notify the User and may discuss the delivery schedule. 5. Shipping costs and additional charges for remote areas, islands, or international shipping are notified separately in the quote or on the payment screen. 6. If circumstances arise that make it difficult for the Company to produce or supply the product, the Company will inform the User of the reason without delay. If payment has already been received but the product cannot be supplied, the Company will refund the payment or take the steps necessary for a refund within the period prescribed by applicable laws. 7. The Company produces and supplies the product according to the design proof finally approved by the User, the confirmed quote, and the order terms, and may outsource all or part of production to third parties. Such outsourcing does not affect the Company's contractual liability to the User.

Article 9: Order Changes and Cancellation

1. The User may request changes to or cancellation of an order until the Company begins production. 2. If product specifications, quantity, design, or delivery date change at the User's request, the production fee and delivery schedule may change. The Company provides a revised quote or revised order terms and applies the changes after obtaining the User's consent by signature, seal, electronic document, or similar means. 3. If an order is changed or cancelled for the User's reasons after production has begun, the User bears the reasonable costs actually incurred for design, samples, material purchases, printing, production, shipping, and the like that the Company cannot recover due to the change or cancellation. The Company provides a breakdown of these costs, settles them against the amount already paid, and refunds any remaining balance. The same cost is not charged twice. 4. The specific start of production and the basis for calculating change and cancellation costs are notified in advance in the quote or during the order process, and the User's consent is obtained. 5. This Article does not limit the statutory right of withdrawal granted to consumers under Article 10. If a consumer lawfully withdraws an offer under applicable laws, cost sharing and refunds follow those laws.

Article 10: Withdrawal of Offer and Refunds

1. If the User is a consumer under the Act on the Consumer Protection in Electronic Commerce, the User may request withdrawal of the offer within 7 days from the date of receiving the written contract terms. However, if the product is supplied later than that date, withdrawal may be requested within 7 days from the date the product is received or its supply begins. If applicable laws prescribe a different withdrawal period, such as where the written contract terms were not provided, the Company's address was missing or changed, or withdrawal was obstructed, those provisions apply. 2. If the product differs from its labeling, advertising, or the contract terms, the consumer may withdraw the offer within 3 months from the date of receiving the product and within 30 days from the date the consumer became aware or could have become aware of that fact. 3. Withdrawal may be requested by email to the Company or by another method separately notified by the Company. 4. Withdrawal may be restricted under applicable laws in the following cases:

• The product has been damaged for reasons attributable to the consumer, except where the packaging or the like was damaged in order to check the contents of the product
• The value of the product has decreased significantly due to the consumer's use or partial consumption
• The value of the product has decreased significantly over time to the extent that resale is difficult
• The product is individually made to the consumer's order or is similar to such a product, where allowing withdrawal would be expected to cause the Company serious and irreparable harm, and the Company has separately notified the consumer of this for the relevant transaction in advance and obtained the consumer's written or electronic consent

Article 11: Inspection and Defects

1. Upon receipt, the User must check the product's quantity, specifications, damage, and production quality. 2. If a defect, incorrect delivery, or shortage is found, the User must notify the Company of the details within 5 business days of receipt, together with supporting materials such as photos. However, for consumers, this period does not operate as a period that limits withdrawal rights, warranty against defects, or other rights under applicable laws. 3. After reviewing the report, the Company determines the specific remedy, such as remaking or exchange, in consultation with the User in accordance with applicable laws and the confirmed order terms, taking into account the extent and cause of the defect. However, this does not limit the User's rights under applicable laws, such as withdrawal, rescission, or refund. Shortages are handled under paragraphs 8 and 9. 4. However, the Company's liability is not automatically waived solely because the notice period has passed for defects caused by the Company's intent or gross negligence, or for defects that are difficult to find immediately upon receipt. 5. The Company is not liable for problems arising from errors in the design, text, quantity, or specifications finally approved by the User, or from materials provided by the User, except where caused by the Company's intent or negligence. 6. Tolerances in color, print position, size, and the like that may occur in each product's manufacturing process, and the allowable range of quantity overage or shortage, follow the standards notified before production and agreed to by the User. If no allowable range of quantity overage or shortage has been separately agreed, the confirmed order quantity applies. A quantity overage or shortage within the agreed allowable range is not treated as a defect, but any shortfall is settled under paragraph 8. 7. In business-to-business transactions in which the User is not a consumer under applicable laws, if the User does not report a defect or similar issue within the period in paragraph 2, inspection and acceptance are deemed complete for matters that can be identified through ordinary inspection. This does not affect the liability the Company bears under paragraph 4 and applicable laws. 8. If the delivered quantity falls short of the quantity in the confirmed quote or order terms, the confirmed unit price of the item multiplied by the shortfall is deducted from the production fee. If the production fee has already been paid, the Company refunds that amount to the User. 9. Notwithstanding the preceding paragraph, if the User requests additional production to cover the shortfall, its feasibility, schedule, payment settlement, and shipping terms are agreed upon by both parties. This does not limit the rights granted to consumers under applicable laws.

Article 12: Disclaimers

Article 13: Limitation of Liability

To the extent the Company is not at fault, the Company is not liable for damages caused by reasons not attributable to the Company, such as natural disasters, or by reasons attributable to the User. However, this does not apply to damages caused by the Company's intent or negligence, or to liability the Company must bear under applicable laws.

Article 14: Privacy

The Company processes and protects Users' personal information in accordance with applicable laws. Details on the collection and use of personal information, retention periods, outsourcing, international transfers, and the rights of data subjects are set out in the separately posted Privacy Policy.

Article 15: Changes to Terms

The Company may amend these Terms to the extent that doing so does not violate applicable laws. Amended Terms will be announced, with the effective date and reason for the change, from 7 days before the effective date. Changes unfavorable to Users will be announced from 30 days before the effective date and, where necessary, notified by separate means. In principle, the Terms in effect before the change apply to contracts concluded before the change.

Article 16: Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Korea. Disputes between the Company and the User will be resolved through mutual consultation, and if no agreement is reached, the court having jurisdiction under applicable laws such as the Civil Procedure Act will be the court of first instance.

Article 17: Contact Information

For questions about these Terms, please contact us at:

• Email: bd@o-sean.io
• Tel: (+82) 1544-0782

Article 18: Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Article 19: Individual Agreements and Order of Precedence

1. Matters individually agreed upon between the Company and the User take precedence over these Terms. If a separate product production contract is signed, the order of precedence among documents follows that contract. 2. If there is no separate product production contract, the item, specifications, quantity, unit price, delivery date, and shipping terms follow the final quote and confirmed order terms that the User has reviewed and agreed to, and all other matters follow these Terms. 3. This Article does not limit any rights of the User that cannot be excluded or restricted under applicable laws.