How do I pay?
Once the quote is confirmed, you pay through a payment link and can choose card payment, real-time bank transfer or direct deposit to O-SEAN's corporate account. The payment link opens on the order and payment page, and the production cost, VAT and shipping fee are shown in the quote or on the payment screen.
Card payments are processed by the payment provider integrated with O-SEAN.
Do you issue tax invoices and transaction statements?
Yes, O-SEAN issues tax invoices, transaction statements and other documents needed for corporate purchasing. Quotes with unit prices by quantity are prepared in a format ready for internal approval.
Share your business details and O-SEAN will prepare the documents with the quote, and cash receipts are also issued according to applicable law and the information you provide.
Does receiving a quote create a contract right away?
No, a quote request or initial consultation alone does not form a production contract. The contract is formed when key terms such as product specs, quantity, price and delivery date are confirmed, payment is complete, and O-SEAN notifies you that the order has been accepted (Terms, Article 6).
If a separate production contract is signed, the contract is formed at the time set in that separate production contract.
Can I change the quantity or design, or cancel, after ordering?
You can request changes to or cancellation of an order until production starts. Changes to specs, quantity, design or delivery date can also change the production cost and delivery schedule.
Changing or cancelling after production starts may mean you bear the costs already incurred for design, samples, materials, printing, production and shipping, and the exact production start point and cancellation costs are stated in the quote or during the order process.
Can I get a refund or withdraw a custom-made order?
For merch made individually to order, the right to withdraw the order may be restricted. O-SEAN explains whether withdrawal is restricted, and obtains your consent, separately before order or payment (Terms, Article 10).
For business-to-business transactions, changes, cancellations and refunds follow the individual contract, quote, confirmed order terms and Terms of Service. Orders placed as a consumer follow Korea's Act on the Consumer Protection in Electronic Commerce, and when O-SEAN is at fault, such as a product defect or wrong delivery, O-SEAN arranges a remake, exchange, refund or other necessary action.