- If a defect, wrong delivery or production different from the contract is confirmed, O-SEAN covers the return cost (Terms, Article 10).
- You can request changes or cancellation of an order until production starts (Terms, Article 9). After production starts, costs already incurred for design, samples, materials and printing may apply.
- Whether withdrawal is restricted for custom-made products is explained separately, and your consent is obtained, before order or payment.
- Withdrawal for orders placed as a consumer follows Korea's Act on the Consumer Protection in Electronic Commerce and Terms, Article 10.
Corporate Merch Production Guide
What if there is a problem with the goods I received?
When the goods arrive, check quantity, specs and damage, and report any defect, wrong delivery or shortage with photos within 5 business days of receipt (Terms, Article 11).
By O-SEAN · Published · Last updated
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